Store Locator
FAQ

Right of revocation and returning merchandise

You are entitled to return all products from the RIMOWA online shop within 30 days of receiving the merchandise to RIMOWA for full reimbursement, provided the merchandise is complete, unused and undamaged. We wish to draw your attention to the fact that we can only accept return shipments from the same country to which they were delivered. In other words, if your order was shipped to Germany, any returned merchandise must be shipped back from Germany. All items purchased through the RIMOWA online shop within Germany can be returned free of charge.


Regardless of the country of delivery, you have two options for cancelling your purchase contract:

1. Cancellation in writing or by telephone: You will find all information on your right of cancellation, including a template, in our General Terms and Conditions of Business.

2. Cancellation through return of merchandise: You can cancel your purchase by returning the merchandise within 30 days after delivery, under the terms listed above.


Reimbursement of purchase price Please note that there may be a period of 10 to 14 days between receipt of the returned merchandise and reimbursement of the purchase price. Once we receive your return shipment, we will inform you by e-mail that the merchandise has been received and how much your account or credit card will be credited. 


Should there be any discrepancy between the recipient of the merchandise indicated in the order and the purchaser of the merchandise, the purchase price of the returned merchandise will be reimbursed to the purchaser and holder of the credit card or account used for the purchase. The sum will be reimbursed in the same currency as the purchase. Any losses due to currency fluctuations will not be reimbursed.


If you have any questions or want additional information, please contact our Customer Service Hotline at +1 312-635-6608 (English) or by e-mail at the following address: contact_us@rimowa.com