You are entitled to return all products from the RIMOWA online shop and RIMOWA stores within 30 days of receiving the merchandise for full reimbursement, provided the merchandise is complete, unused, and undamaged.

Limited Editions

RIMOWA accepts returns of limited editions (special offers which are limited in time such as RIMOWA brand collaborations) within 14 days from receiving the merchandise for a full refund, under the condition that the merchandise is complete, unused, and undamaged.

Currently, it is not possible to return merchandise purchased online at one of our RIMOWA stores.

Returns are complimentary using the prepaid return label provided by RIMOWA. Please note that RIMOWA is not liable for returns through an alternative carrier. We recommend using the prepaid return label.

For online purchases, we can only accept return shipments from the same country/region to which they were delivered. For store purchases, please visit your RIMOWA store to return your product(s) and receive a credit note or exchange for the product(s).

Your statutory rights are not affected.

To process a return for online purchases and receive the prepaid return label, please follow the steps below:

• Create a return here.
• Ensure your items are returned unused, undamaged, and packaged in their original box.
• Place your item in a rigid cardboard box and attach the prepaid return label.
• Drop off your return with DHL.

Personalized tags: Please note that customized tags cannot be returned or exchanged.

REIMBURSEMENT OF YOUR ORDER

We will email you to confirm your return has been received and processed by our team. Once inspected, all eligible returns will be refunded within 10-14 business days from the date the return is validated by the RIMOWA team. You will receive a confirmation email indicating the total refund amount to be credited to your original form of payment.

Please note that the time required to process your refund may vary depending on the payment method used.