Support

FREQUENTLY ASKED QUESTIONS (FAQ)

We have provided a list of answers to the most frequently asked questions in the FAQ section. If you have further questions, please contact us.

You can always check the status of your order by logging in to your RIMOWA account. Please note that, following a purchase, it may take few minutes for the order to be displayed in your RIMOWA account.

Once you have placed an order, you will receive a shipment notification which will allow you to check your delivery status online.

You can track the status of your order by logging into your MY RIMOWA Account.

Once your order has been dispatched, you will receive confirmation from RIMOWA via e-mail with the tracking number. This tracking number will allow you to check the delivery status of your order directly on the carrier's website.

If you wish to exchange your product for the same product in a different colour, please contact our customer service within 30 days. Products must be returned unused, undamaged, and packaged in their original boxes.

If you would like to exchange your product for a different size or collection, you will need to initiate a return and order a new one.

Your refund will take approximately 10 to 14 business days from the moment our team receives and validates your returned order. Once your return has been processed and approved by our team, you will receive a confirmation email indicating the total refund amount to be credited to your bank account.

Please note that the time required to process your refund may vary depending on the payment method used.

You have the option to modify or cancel your order before it has been shipped by contacting our Client Service. Your item can only be changed for a new item at the same or lower price than the original item.

Please note that once your order has been shipped, it is no longer possible to modify or to cancel it. However, you may process a return and place a new order.

If you would like to check the availability of a RIMOWA product at one of our stores, we invite you to visit the desired product page and click on the "Find a store" button. You will be redirected to our store locator, which will show you nearby stores that have the item in stock. Please note that in the meantime, the product you are checking might be sold to a client in the store.
If you would like to receive an email alert when a product is back in stock, you can visit the product page and click on the “Notify me” button. You can enter your email address to receive a notification.
Please note that for some products, the “Notify me" functionality may not be available.
RIMOWA provides a lifetime guarantee for new suitcases purchased from July 25, 2022. RIMOWA’s lifetime guarantee covers all functional aspects of your RIMOWA suitcase for the life of your suitcase. RIMOWA’s lifetime guarantee does not apply to cosmetic wear and tear, misuse or abuse.

Should you need to have your RIMOWA repaired, our Client Care team will be happy to assist you. Please contact our customer service or visit your closest RIMOWA store for assistance.

Find your nearest Client Care Center or store here.

If you need spare parts please contact our Care Service and select “Repair” as the topic. In the contact form, please we kindly ask you to share the serial number of your item in the message along with your request. Our Client Care team will be happy to assist you.

You can return your item(s) within 30 days from the date of delivery. Returns are complimentary using the prepaid return label provided by RIMOWA in your account. Please note that RIMOWA is not liable for returns through an alternative carrier. We recommend using the prepaid return label.

 

For online purchases, we can only accept return shipments from the same country/region to which they were delivered. For store purchases, please visit your RIMOWA store to return your product(s) and receive a credit note or exchange for the product(s).

Your statutory rights are not affected.

 

To process a return for online purchases and receive the prepaid return label, please follow the steps below:

  • Log in to your MY RIMOWA account and declare your return. Once your return is declared, you will be able to print your prepaid return label. If you have ordered as a guest, we invite you to create an account and declare your return to get the prepaid return label.
  • Ensure your items are returned unused, undamaged, and packaged in their original box.
  • Place your item in a rigid cardboard box and attach the prepaid return label.
  • Drop off your return at one of the UPS access points.

 

Once your return is received by our team, you will receive an email to inform you. Your return will be refunded within 10 to 14 working days from the date the return is validated by the RIMOWA team.

 

Limited editions: RIMOWA accepts returns of limited editions (special offers which are limited in time such as RIMOWA brand collaborations) within 14 days from receiving the merchandise for a full refund, under the condition that the merchandise is complete, unused, and undamaged.

 

Personalized tags: Please note that customized tags cannot be returned or exchanged.

Shipping & Delivery

RIMOWA.com offers the following delivery options :

STANDARD:

Delivery within 3 – 5 business days after the order is shipped Complimentary for orders above 250€

EXPRESS:

Delivery within 1 business day after the order is shipped. The price depends on the delivery address. You will find it directly at the checkout after the delivery stage.

PREMIUM SCHEDULED DELIVERY:

At checkout, you may select the most convenient day and timeslot (2 hours slots) to receive your order at home. At the time of the delivery, you will be asked for a security code that will be sent to you by email along with your order confirmation. Please ensure to share the code if you need someone to pick up the order on your behalf.

  • Available in London only
  • Complimentary for orders above 250£
  • 40£ for orders under the threshold

Once your order is shipped, you will receive a shipping confirmation email, including the tracking number to monitor the delivery progress. Upon delivery, please make sure that the parcel is not damaged in any way.

Please note that once your order is shipped, it is no longer possible to modify your shipping address.

We currently don’t offer the possibility of deliveries to our stores.

Guarantee

RIMOWA offers a lifetime guarantee for new suitcases purchased from July 25, 2022.

RIMOWA’s lifetime guarantee covers all functional aspects of your RIMOWA suitcase for the lifespan of your suitcase.

RIMOWA’s lifetime guarantee does not apply to cosmetic wear and tear, misuse, or abuse.

RIMOWA provides a 5-year guarantee for all suitcases purchased before July 25, 2022 when registered online.

If you do not register online, a 2-year guarantee applies.

 

This guarantee only applies if the usability of the product is considerably adversely affected by a material or manufacturing fault already present at the time of hand-over (defect).

Our manufacturer’s guarantee does not apply, however, if the usability is restricted by abrasion, improper use, faulty operation, or externally occurring forces.

Among other things, some product series are characterised by special leather fittings, particularly on the handle and at the corners of the product. Leather is a natural product that can change, discolour or fade, particularly under the influence of skin contact, light, and water; but also through the use of unsuitable cleaning agents, post-purchase impregnation, and textile dyes. Heat and dehydration can lead to the formation of cracks or tears in the leather. These occurrences are not covered by the guarantee.

Please note that customised tags cannot be returned or exchanged.

To claim our guarantee, we invite you to immediately inform RIMOWA of any defect within the guarantee period.

Please contact our Client Care Service, or you can also visit the nearest store to hand over or send the product. The completed certificate of guarantee or original proof of purchase will be requested.

RIMOWA will determine whether the defect is covered by the guarantee. If this is the case, RIMOWA will repair or replace the product and RIMOWA will also cover the costs incurred, including the return shipment.

The sending costs are borne by the purchaser.

All RIMOWA products that do not belong to our suitcase with wheels product catalogue come with a 2-year guarantee.
All RE-CRAFTED products come with a 2-year manufacturer's guarantee.

The Lifetime Guarantee is provided with the Classic UNIQUE range.

If you purchase accessories with UNIQUE, they are also covered by the Lifetime Guarantee.

In the event of functional damage, the accessories may be replaced or repaired with parts as close as possible to the former product/component if an identical replacement is not available. The guarantee is limited to the value of the product. A replacement product is also covered by the lifetime guarantee.

How to set the locks ?

Learn how to use the TSA-approved locks on your suitcase in a few simple steps in our dedicated section.

Repair & Care

To ensure your RIMOWA remains in fine condition, please note the following recommendations: To remove dust or dirt, use a damp cloth or non-abrasive sponge with clean water. Stubborn or sticky residue can be safely removed using a simple alcohol, such as Isopropyl. We like to think of any deep dents or scratches as the unique patina of your case as these can not be removed. Embrace them – this is what makes your RIMOWA unique. To care and clean any leather components, use a mild cleaning agent and a soft cloth to gently remove any surface dirt. Occasionally, it’s a good idea to treat the leather with a conventional, neutrally coloured maintenance product. Avoid using any of the following, as they will damage your RIMOWA: scouring detergents, abrasive cloths or sponges, window cleaning agents, vinegar based cleaners and disinfectants, solvents, dilutions and aggressive alcohols, petroleum distillates or nail polish remover. Be gentle.

If you need to have your RIMOWA repaired, our Client Care team will be happy to assist you. We also invite you to visit your closest RIMOWA store for assistance.

When contacting our Client Care team, we ask you to kindly provide the serial number of your product and describe the issue you are encountering in your message. Our Client Care team will be happy to assist you.

Returns

You are entitled to return all products from the RIMOWA online shop and RIMOWA stores within 30 days of receiving the merchandise, provided the merchandise is complete, unused, and undamaged.

 

For online purchases, please note we can only accept return shipments from the same country to which they were delivered. Visit your account to create a return label for your RIMOWA online shop purchase.

 

For store purchases, please visit your RIMOWA store to return your product(s) and get a credit note or exchange for the product(s). Your statutory rights are not affected.

 

 

Limited Editions

 

RIMOWA accepts returns of limited editions (special offers which are limited in time such as RIMOWA brand collaborations) within 14 days from receiving the merchandise for a full refund, under the condition that the merchandise is complete, unused, and undamaged. RIMOWA only accepts return shipments from the same country to which the merchandise has been delivered.

Visit your account to create a return label for your RIMOWA online shop purchase.

From the date of delivery, you have 30 days to return your item(s). Products should be returned unused, undamaged, and packaged in their original boxes. All our returns are free of charge using our prepaid return label. Customers with a RIMOWA account are able to process their return entirely online. Refunds will take between 10 - 14 working days from the date of the receipt of your item at our warehouse. To receive any return documents and/or a prepaid UPS shipping label, connect to your RIMOWA account in order to process your order entirely online or contact us by phone, email, or by filling out this contact form.

Currently, it is not possible to return merchandise purchased online at one of our RIMOWA stores. To initiate a return, please package the product in its original box and use the prepaid UPS label, which can be generated in your account.

From the date of delivery, you have 30 days to return your item(s). Products should be returned unused, undamaged, and packaged in their original boxes.

All returns are free of charge using our pre-paid e-return label, which can be created in your account. If you don't yet have a RIMOWA account, register here to complete the return process online. If you already have an existing RIMOWA account, log in to choose the product you wish to return. Print and attach the designated pre-paid return shipping label on your parcel and deposit at a UPS Access Point for pick up.

Your refund will take approximately 10 - 14 business days between the receipt of the returned merchandise and refund. Once your merchandise has been successfully received, you will receive an email notifying you of the total refund amount to be credited to your account.
For security reasons, we can only refund on the same payment method used for the purchase.

Online Purchase

Should you experience any difficulties while placing your order online, you may contact our Client Service team. They will be happy to assist you.

If your order had been declined, our Client Care team will be happy to assist you. Please reach out either by phone, email, or by filling out this contact form.

By creating an account on RIMOWA.com, you will be able to:

  • Move through the checkout process faster
  • Manage your personal information
  • Register your RIMOWA suitcase to access all the details of the lifetime guarantee in accordance with the conditions outlined within our guarantee manual
  • View and track your orders
  • Retrieve your invoice
  • Request a return

To create your account, you may click here.

Your order is able to be changed until your parcel had been shipped. To change your order, please contact our Client Care team either via phone, email, or by filling out this contact form.

You can click on "ship to" at the top left of the website to select your preferred shipping country/region.

On mobile, you can find this button at the bottom of the menu. Please note that the delivery address needs to correspond to the country/region selected in the "Ship to" option.

If you would like to cancel your order for any reason, you have a few options. You can either cancel in writing or by telephone – you will find all information on your right of cancellation, including a template, in our General Terms and Conditions of Business. Secondly, you can cancel through the return of merchandise by returning your product(s) within 30 days after delivery, under the terms listed online.
Please get in touch with us by phone +44 207 660 0544 or email contact@rimowa.com.

Start shopping on RIMOWA.com by selecting your preferred delivery country/region at the top of the website under "Ship To", or at the bottom of the page if you are browsing on a mobile device. Shop by category, from luggage to accessories or use the search bar and filters to find the item that best suits your needs. Once you have made your choice, click on "Purchase" on the product page to add it to your cart.

We invite you to create a RIMOWA account for a faster and easier checkout experience, as well as to access all information related to your order.

To finalise your purchase in the checkout process :

  • Fill in the delivery information including shipping and billing address and select the delivery method
  • Complete your payment
  • Review your order, confirming all details are correct
  • Agreed to the terms and conditions You will receive an order confirmation within a few minutes, containing all information related to your order.

You will also receive another email when your order will be shipped.

Payment

RIMOWA accepts the following forms of payment: MasterCard, VISA, American Express, Maestro, DinersClub, PayPal, and Klarna.
All RIMOWA transactions are secured.
Prices for the European Union, United Kingdom and Switzerland are shown including VAT. For Liechtenstein and Monaco, prices shown online do not include VAT. You will receive a separate email from UPS including the tax and duty amount. For online purchases, VAT can not be claimed back.
Your credit card will be charged once your order is dispatched. Please note that you may see an authorisation for the amount of your order on your bank account at the time of payment.

MY RIMOWA

You can easily update or modify your account in the account settings under your RIMOWA account. If you wish to delete your account, please contact our client service team.

We've gone to great lengths to make your experience on rimowa.com as secure as possible. Please check out our Privacy Policy for more information.

For more information, you can visit our privacy policy.

By registering your suitcase online you can find all the details of the lifetime guarantee in accordance with the conditions written within our guarantee manual. Register your RIMOWA by creating a RIMOWA account here.

You can register your suitcase online by creating a RIMOWA account. You will need to complete the online form specifying your personal data, and enter your RIMOWA suitcase's unique serial number. You will find your RIMOWA's serial number on the outside frame of your suitcase. You will find all the details of the lifetime guarantee in accordance with the conditions written within our guarantee manual.

Each RIMOWA suitcase can be registered either by the purchaser or the person who received the product as a gift. You can register your RIMOWA here.

Sign up on RIMOWA.com to receive the latest news and updates on luggage collections, special events, and collaborations.

By creating an account on RIMOWA.com, you will be able to move through the checkout process faster, manage your personal information, register your RIMOWA suitcase to find all the details of the Lifetime Guarantee in accordance with the conditions written within our guarantee manual, view and track your orders, and more. Create your account here.

To request a new password

  1. Click on “MY RIMOWA account” in the header of the website or on “My account” in the menu on mobile.
  2. Click on “Forgotten your password?”, or click here.
  3. You will receive an automatic email in a few minutes to the email address used to create your account.
  4. Follow the link in the email to set up a new password.
You can locate your RIMOWA’s serial number on the outside of the frame near the hinge. Note that placement might vary depending on the model.

Contact

You can reach us by calling our Client Care team, using our contact form, or by emailing contact@rimowa.com.

Ownership Certificate

Registration is possible for all serialised products through the REGISTER MY RIMOWA section after connecting to My Account.

For suitcases purchased from January 1st, 2023 onwards, registration can be accessed through an NFC tag. Learn how through the registration tutorial page.

Near-field communication (NFC) technology connects two NFC-enabled devices close to one another. This technology can be embedded in an object through an electronic tag. The NFC tag can exchange information with a smartphone when held nearby. Simply by scanning the tag, a user can be redirected to a webpage.

For newer smartphones, you may need to tilt your phone towards the reader so the top part of the phone is facing the reader. Similar to how you would point a remote to a TV, point your phone straight at the reader. For older smartphones, the NFC sensor is generally on the back of the phone, either in the center, lower or upper portions. It may take a bit of experimenting to see which angle works best for your phone.

If you use your phone for payments, the same angle you use to pay should work for reading the NFC tag.

NFC tags cannot track the location of your product. NFC is designed for short-range communication between devices, typically within a few centimetres. NFC tags are primarily used for quick access to information when in close proximity to an NFC-enabled device such as your smartphone.

Suitcases purchased from January 1st, 2023 have an NFC tag integrated behind the telescopic handle at the base of your suitcase.

However, every RIMOWA serialised product can be registered in your RIMOWA account for easier access to your information and services.

When scanning the tag with your smartphone, you will be redirected to the registration process. Go to the tutorial page HERE for more details.

Your personal information won't be accessible to anyone who scans your NFC tag on your suitcase. Your information is only accessible when you are logged into your account with your password.
The Aura Blockchain Consortium is an organisation raising the standards of luxury by promoting the use of a single global blockchain platform open to all luxury brands of all industry sectors worldwide. The Aura Blockchain Consortium Platform accelerates the transition to a circular business model, trust, transparency, and innovation.
Only available for suitcases purchased from January 1st, 2023 onwards, your RIMOWA Ownership Certificate is accessible anywhere in the world. It is a unique digital identity card for your RIMOWA suitcase, thanks to the information stored on the Aura Blockchain Consortium Platform.
RIMOWA reserves the right to re-claim the RIMOWA Ownership Certificate of any returned item.

Any current owner of a RIMOWA suitcase equipped with an NFC tag can get their RIMOWA Ownership Certificate. This is the case for all suitcases purchased from January 1st, 2023 onwards.

You can retrieve it by scanning the NFC tag on your suitcase. After the suitcase registration process, you will be able to get your digital RIMOWA Ownership Certificate by clicking on the GET MY CERTIFICATE button and store it directly on your digital wallet by clicking on ADD TO WALLET.

If you have previously registered your suitcase, you can still get your RIMOWA Ownership Certificate by scanning your suitcase's NFC tag.

Retrieving your RIMOWA Ownership Certificate is a secure process that is not mandatory. It can be claimed at any point of your RIMOWA ownership journey by scanning the NFC tag on your suitcase.
Your RIMOWA Ownership Certificate is digital only, safely stored in your digital wallet.

Registering your suitcase is a mandatory step to claim your RIMOWA Ownership Certificate. It ensures a smooth and secure process.

Go to the registration tutorial page.

Please contact the RIMOWA customer service in the event of a lost or stolen phone. We will assist you in the process of reclaiming your RIMOWA Ownership Certificate.

If the suitcase’s owner changes, please contact the RIMOWA customer service for a secure transfer of the product registration.

Product Information

RIMOWA suitcases are made of either aluminium or polycarbonate. Aluminium – We think a lot about aluminium. For the past 80 years, it has helped define everything we do. We often say it has "persönlichkeit" – or personality – because it changes and evolves over time. The extremely durable, premium quality aluminium-magnesium alloy we use for all our suitcases is fully recyclable. With naturally occurring corrosion resistant qualities, we incorporate an additional high-end anodization layering procedure which makes our suitcases particularly robust. Undeniably timeless, the resilience of this remarkable metal is part of the reason we’ve dedicated so many years to nurturing its potential. Built for a lifetime of journeys, our aluminium suitcases are a work in progress. They might be made by our hands, but they're defined by those who travel with them. Hallmarked with the inevitable dents and scratches of time, every RIMOWA is a vehicle for storytelling. As individual as a fingerprint, each record on its surface is a memory, a story, and a physical representation of its owner’s character. Polycarbonate – A transparent, virtually unbreakable plastic, polycarbonate was first patented in 1953. An essential component used in the production of body armour and bulletproof glass, its chemical structure allows it to absorb an incredible amount of force. For RIMOWA, it means the outer shell of our extremely light, but highly durable polycarbonate cases can also react elastically under load and yield, so when the external pressure diminishes, they simply spring back to their original shape. As the first company to design and manufacture polycarbonate suitcases, we take our production standards very seriously. With two seals in place for safety and long-term quality from the German inspection organisation TÜV, and with thermal resistance proven in controlled temperatures of +125°C to -100°C, this magnificent material makes our luggage hard-wearing, robust and recyclable.

At RIMOWA, we only use the best materials. Our suitcases are strengthened with reinforced aluminium corners and secured frames. RIMOWA aluminium luggage is designed to take on the shape of impact, featuring the marks of a seasoned traveller. 

We consider any scratches or dents that appear as the suitcase's patina. They are an evolving record of your travels, a history meant to be celebrated.

Each RIMOWA has its advantages, and each client is unique.

However, we have some recommendations for you:

Short Travel (1-2 days) and prefer to carry on your luggage when flying : the Cabin S might be what you're looking for. Need a little extra space? The Cabin or Cabin Plus are perfect carry-on sizes with a bit of extra space. Use our airline compatibility chart located on each product page to check if your desired Cabin case is compatible with your airline of preference.

Longer Trips : Check-In models. Check-In M and Check-In L are the perfect sizes for extended journeys.

  • Planning an even longer trip or looking for a suitcase with a unique RIMOWA shape? Then the Trunk or Trunk Plus is the way to go. Inspired by the original RIMOWA trunks of the past, these are timeless classics engineered to offer travellers optimum capacity and long-lasting performance with an iconic shape that is undeniably distinctive.
RIMOWA products are sold in RIMOWA stores, at select wholesale partners, and online on our website. Find the store nearest to you here.

Visit any one of our RIMOWA stores to purchase a gift voucher. To find your nearest RIMOWA Store click here.

RIMOWA DISTINCT

Be advised that leather is a very fragile material and therefore requires special attention in its handling. Please follow the leather care instructions carefully:​

  • Avoid contact with water, oils, perfume or cosmetics.​​
  • If your item gets wet, remove any excess moisture without rubbing, dab with a soft cloth and let dry at room temperature.​​
  • To remove dust or dirt, use a soft brush or non-abrasive sponge dampened with clean water.​​
  • If necessary, please use a special leather cleaner available in leather goods stores. Colored care products are not recommended. Before applying any care product, please test it on an inconspicuous area.​

RIMOWA’s lifetime guarantee covers all functional aspects of the RIMOWA suitcases (incl. Distinct suitcases).​

Cosmetic wear and tear is not covered by RIMOWA’s lifetime guarantee and this also applies to the leather components.

New Lock

  1. Open the lock by moving the lever into position A.
  2. Using a pointed instrument (e.g. a ballpoint), push in the button B until it engages.
  3. Adjust the dials to your combination.
  4. Move the lever back into position A. Button B will be released, and your new secret personal code is set.
  5. Secure the lock by turning the dials.

RIMOWA Hammerschlag

Beyond its ability to capture and reflect light, Hammerschlag is a distinctive textured aluminium, beloved for its gleaming polished surface, a stark contrast to the matte finishes prevalent in the early industry.
You can treat the leather occasionally with a conventional, neutrally coloured maintenance product. Avoid using any of the following, as they will damage your RIMOWA: scouring detergents, abrasive cloths or sponges, window cleaning agents, vinegar based cleaners and disinfectants, solvents, dilutions and aggressive alcohols, petroleum distillates or nail polish remover.

Leather elements: you can treat them occasionally with a conventional, neutrally coloured maintenance product. Avoid using any of the following, as they will damage your RIMOWA: scouring detergents, abrasive cloths or sponges, window cleaning agents, vinegar based cleaners and disinfectants, solvents, dilutions and aggressive alcohols, petroleum distillates or nail polish remover.

Nylon twill lining: use a clean cloth with a mild detergent or soap that is suitable for delicate fabrics. Clean and rinse the soap residue with a cloth.

You can locate your RIMOWA's serial number on the outside of the frame near the hinge.

RIMOWA × Tiffany & Co.

Our Rock Cut Cabin is under the lifetime guarantee, whereas the Jewelry Case and Jewerly Personal fall under our 2-year guarantee. The silver piece included in the Jewelry Case comes with no specific guarantee and all claims or repairs should be requested to Tiffany & Co. only.
All three products of the collaboration are made in Germany.
  • Take care not to scratch it against abrasive materials.
  • Remove dust or dirt from the aluminium shell with a cloth or non-abrasive sponge dampened with clean water.
  • Remove stubborn or sticky residue from the aluminium shell using a simple alcohol like Isopropyl alcohol.
Your Tiffany & Co. Sterling Silver plaque comes with a microfiber bag and is placed on the top tray of the Jewelry Case. Place your Tiffany & Co. Sterling Silver plaque in its dedicated leather pocket, located below the mirror.
Your Tiffany & Co. Sterling Silver plaque can be engraved at any Tiffany & Co. store.
As the Jewelry Personal is a jewelry box and not a handbag, there is no strap included, nor there is the possibility to attach one.

RIMOWA x GEWA

GEWA’s mechanically adjustable neck pad provides adjustability for different instrument sizes and makes the case ideally suited for violins sized at 4/4 (59cm) to 3/4 (52cm). The neck pad also provides effective protection and increased holding stability during transport and storage.
To adjust, simply unlock the neck pad by pushing the two side buttons and sliding it to the desired position.

 

 

 

 

Considering the case’s humidity is an important factor, the integrated hygrometer can be used to measure the case’s relative humidity.

 

In the event that it drops too low, use the provided humidifier to raise the humidity inside the case.

1. Open the lid and fill the humidifier with water until it emerges from evaporation vents.

2. Firmly close the lid to create a vacuum and initiate humidifying.

3. Turn the ring to uncover the ventilation holes and set your preferred humidity level.

To enjoy the beauty of your product for years to come, we recommend that you observe the following instructions:

 

ALUMINIUM

• Take care not to scratch it against abrasive materials.

• Remove dust or dirt from the aluminium shell with a cloth or non-abrasive sponge dampened with clean water.

• Remove stubborn or sticky residue from the aluminium shell using a simple alcohol like Isopropyl alcohol.

 

FABRICS

• Do not wash, dry clean, iron, bleach or tumble dry.

• Avoid contact with water, oils, perfume or cosmetics.

• If your item gets wet, remove any excess moisture without rubbing, dab with

• a soft cloth instead and let dry at room temperature.

• To remove dust or dirt, use a soft brush or non-abrasive sponge dampened with clean water.

• Please keep in mind that some humid and hot environments may cause slight colour transfer through friction, particularly when wearing light colours.

The RIMOWA × GEWA Violin Case features the same locking system as our Classic suitcases.

Learn how to use the TSA-approved locks on your suitcase in a few simple steps HERE.

Twelve Bottle Case

The RIMOWA Twelve Bottle Case comes with a 2-year warranty.
Avoid scratching the RIMOWA Twelve Bottle Case against abrasive materials. To remove dust or dirt from the aluminium shell or interior, use a cloth dampened with clean water to clean gently. Any stubborn or sticky residue should be removed from the aluminium shell using a wipe pre-soaked in alcohol such as Isopropyl. Keep your leather handle in good condition by avoiding prolonged contact with materials that may transfer coloured pigments onto the leather, protecting it from humidity, and keeping it out of direct sources of heat or sunlight.
In case of condensation from the cold bottles, wipe the interior with a dry soft cloth and leave the bottle case open to allow it to dry.
Thanks to a clever system of a padded cushion with varied thickness that wedges bottle necks to keep them in place depending on the bottle’s size, the Twelve Bottle Case can hold any standard silhouette of wine bottles – from Bordeaux to Bourgogne – as well as wider champagne bottles.
Crafted with movement in mind, the RIMOWA Twelve Bottle Case includes a clever system of padded cushions and security bar which will keep your bottles in place during transport or display. We recommend transportation modes wherein the suitcase and its precious contents can be handled with care. Therefore, hand-carrying during transport via car, train or private plane is preferrable. Commercial air travel is unfavorable as the valuable bottles content may be damaged or altered.

RIMOWA x RTFKT

NFT stands for Non-Fungible Token. An NFT, unlike a fungible item, such as fiat currency, can neither be replaced or interchanged because of its unique properties. NFTs are digital assets that can represent digital collectibles like art, music, or games, with a built-in certificate of authenticity, enabled by blockchain technology. The blockchain is a distributed, public, and transparent digital ledger, which makes cryptocurrencies, such as Bitcoin and Ethereum, as well as NFTs, tradeable without the need of a third party mediator.

Cryptocurrency wallets are software used to communicate with blockchain networks to safely access, send, and receive crypto funds or NFTs.

Creating a wallet is necessary to purchase NFTs. There are a few important steps to make that happen:

 

- There are a number of different wallet options to choose from. There are mobile, desktop and hardware wallets. For example, MetaMask is a mobile and desktop wallet, Rainbow is a mobile wallet, while Ledger and Trezor are hardware wallets. Hardware wallets offer an additional layer of security as your private keys are stored offline on a physical device, and every transaction requires you to physically sign in the hardware wallet.

 

- Once you’ve created your wallet, you will be able to view a 12-24 word sequence— this is your seed/secret recovery phrase. Pro tip: write your seed phrase down on a piece of paper (do not take a screenshot or a picture) and store it somewhere safe. If you forget your wallet password, the only way to restore your wallet is with your seed/secret recovery phase. Never, under any circumstances, share this phrase with anyone. If someone asks for your phrase assume they are a bad actor.

 

- Once you have your wallet set up, you will need to purchase some Ether (ETH) in order to begin buying NFTs. You can purchase ETH, along with other cryptocurrencies, on exchanges like Gemini or Coinbase, and then transfer the purchased amount to your non-custodial wallet to buy NFTs. Note, some banks have restrictions on how much money you can deposit at a time into an exchange, and some exchanges have restrictions on how much money you can transfer out at a time. It is recommended that you buy any ETH you wish to use for NFT purchases at least 5 days before so that your ETH will clear in time and you can transfer it to your non-custodial wallet. Another method is to use the apps directly on the wallet which directs you to an integrated third-party exchange rail (i.e. MoonPay on MetaMask), which you can buy crypto using fiat/credit card directly into your wallet.

A digital form of currency in which transactions are verified and records are maintained by a decentralized system using cryptography, rather than a centralized authority.

Cryptocurrencies, like Ether, are available for sale and trading on digital asset exchanges. Some popular crypto exchanges include: FTX, Coinbase, Binance, Crypto.com, and Gemini.

Ether (ETH) is the main token housed on the Ethereum blockchain and the world's second-largest cryptocurrency by market capitalisation. As with any other cryptocurrency, such as Bitcoin or Dogecoin, Ether can be used as payment directly to another person or entity without the need for a centralized intermediary, such as a bank.

Minting, or to mint, an NFT means converting digital data into crypto collections or digital assets that are recorded on the blockchain. The digital products or files will be stored in a distributed ledger or decentralized database and cannot be edited, modified, or deleted.

Forging refers to the process by which an NFT is used as a redemption mechanism to access a physical item. Influenced by gaming culture and different lore, RTFKT has branded and popularized the term "forging" to represent the transformation of digital fashion NFTs into their physical counterparts.

You will need to setup a cryptocurrency wallet in order to purchase and store your NFT.

One per wallet.

A live draw will be held on October 27th. To register, you will need to have a cryptocurrency wallet, with a minmum amount of 0.12 ETH. Additional details about how to register for the raffle will be shared across RTFKT and RIMOWA social platforms ahead of the raffle start date.

No, all sales are final.

You can trade your minted RIMOWA x RTFKT NFT at any time on secondary marketplaces like OpenSea; however, after the forging event, the original minted NFT will not carry any planned future utlity. During forging, RIMOWA x RTFKT NFT holders will be asked to burn their NFT's in exchange for a new RIMOWA X RTFKT NFT that represent access to the physical item.

During the forging event, RIMOWA x RTFKT NFT holders will be asked to provide a shipping address for the physical suitcase to be delivered.

The physical suitcase benefits from RIMOWA's lifetime guarantee.

The Forging Event will take place between May 29th - June 5th 2023. More details on rimowa.rtfkt.com.

RIMOWA Harness

HARNESS ASSEMBLING INSTRUCTIONS

 

  1. Place the open harness on the suitcase. Ensure that the top straps sit beside the top handle.
  2. Clip the right-hand-side straps together.
  3. Repeat the process with the straps on the left side.
  4. Pass the straps under the handle and secure to your suitcase.
This luggage harness is meant to fit the RIMOWA Original, Classic, Essential, Essential Lite and Hybrid suitcases in the following sizes only: Cabin U, Cabin S, Cabin and Cabin Plus. This harness will not fit other RIMOWA suitcase sizes and we can not guarantee that the harness will suit any cabin suitcases from other brands.

RIMOWA Attaché

To enjoy your product for years to come, we recommend the following instructions:

 

- Take care not to scratch the aluminium against abrasive materials.

 

- Remove dust or dirt from the aluminium shell with a cloth or non-abrasive sponge dampened with clean water.

 

- Remove stubborn or sticky residue from the aluminium shell using a simple alcohol like Isopropyl alcohol.

 

- If the leather gets dirty, or in case of superficial stains, wipe it with a soft and light-coloured cloth.

 

- Avoid prolonged contact with materials that may transfer colour pigments onto the leather.

 

- Keep away from humidity and protect it from direct sources of heat and sunlight as the colour of the leather may fade.

1. Open the lock by turning it to 0-0-0 and pushing the button (A).

 

2. Open the Attaché to access the recessed button (B) situated behind the handle. Push in the button – you can use a ballpoint pen – until it locks in place. You will hear a click.

 

3. Set your combination by turning the dials. Once done, push button (A). When the mechanism has adjusted to the new combination, you will hear a click.

 

4. To close and secure the Attaché, simply shut it and turn the dials.

RIMOWA Chess Attaché

The RIMOWA Chess Attaché comes with a two-year warranty.
The warranty does not cover the loss of chess pieces.

RE-CRAFTED - 2nd hand

All authentic RIMOWA aluminium suitcases equipped with wheels can take part in the RIMOWA RE-CRAFTED program, no matter their age or condition.

You can bring in your suitcase to select RIMOWA stores. You can find participating stores here.

You will need to present the invoice of the luggage you wish to bring. In the event that you do not have it anymore, our client advisors will perform an authentication of your suitcase.

You will also need to bring a valid ID in order to check your available quota for the RE-CRAFTED program.

RIMOWA RE-CRAFTED is limited to 2 suitcases per household (same address), per year.

Please reach out to your nearest RIMOWA store or our client service team.

Your RIMOWA RE-CRAFTED store voucher will be valid for 3 years, from the date issued.

You can redeem your RIMOWA RE-CRAFTED voucher at select RIMOWA stores. Find participating stores here.

The minimum amount for a voucher to be used is 500€. There is no limit on how many vouchers can be used on a purchase, but additional RIMOWA RE-CRAFTED vouchers can only be activated with each additional spend of 500€.

RIMOWA RE-CRAFTED suitcases are available on RIMOWA.com per drop. You can register here to be informed of the next drop.

All RE-CRAFTED products come with a 2-year manufacturer's guarantee. As each second-hand product is unique and cannot be replaced, the guarantee will only cover repair and maintenance to the extent that this is possible in the individual case
No, your RIMOWA RE-CRAFTED voucher is personalised and can be redeemed only by yourself.

Klarna

Klarna is a payments service that helps you buy the things you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores.
If "Pay later with Klarna" is available for you, you can select Klarna as your payment method at checkout. If you are using Klarna for the first time, enter your IBAN. For all subsequent orders, your purchase will be completed within a few seconds: No card is needed anymore. If you have the Klarna app and have activated notifications, you will receive a push confirmation. As soon as you shop on RIMOWA.com, Klarna's payment terms come into effect.

To sign up, you will need :

1. A bank account

2. A phone number

3. To be 18 years of age or over

4. A residential address from the country you are placing your order

Wait 3 days before checking if your payment has been registered. To confirm receipt of your payment or to track your payment status Log in. Klarna will always send an email confirmation and SMS for all payments received, but download the Klarna app for notifications and payment status updates in real-time.
You can log in the Klarna app or at www.klarna.com, where you will find all of your orders and payment schedule information.
No, you will not be charged. Please reach out to Klarna’s customer service team in the Klarna app or at klarna.com for any additional support.
Each purchase is a new decision so one rejection does not mean that your future purchases will always be declined. The approval decision is not based solely on credit score, but rather multiple data points. Please understand that the Klarna customer service agents are not able to change the automated outcome of the approval. decision.
As soon as RIMOWA has confirmed with Klarna that your cancelation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.
Chat with Klarna Customer Service to change your email address for your active payment plan. Klarna will email a verification code to your new email address to confirm the change.
Klarna’s Pay in 3 instalments is a credit product that lets you spread the cost of your purchases over 3 equal payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.
You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 3 instalments. When you choose Klarna they will also check the information you provide and your financial situation.
Klarna offers Pay in 3 instalments based on a number of factors such as the purchase amount, and previous order history. You can improve your chances of being offered Pay in 3 instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 3 instalments before does not mean it will be offered for every order. In turn, if your application for Pay in 3 instalments is denied, it does not mean it will be denied for future orders
When you use Pay in 3 instalments, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.
Klarna does not approve 100% of all orders and our aim is to support responsible, ethical, and sensible spending habits. We understand that it can be frustrating to be declined for purchase especially having previously been approved. However, the approval process ensures Klarna offers responsible lending and services to customers.

Electronic Tag

To use your RIMOWA Electronic Tag , you need to register your suitcase through BAGTAG. Please download the BAGTAG App in the App Store or Google Play and process the registration. Once registered, you can check-in your Electronic Tag for flights with participating airlines as well as customise your display.

We moved our functions from RIMOWA App to BAGTAG App. Please download the BAGTAG App in the App Store or Google Play and register your suitcase to continue using your Electronic Tag functions as usual.

In case you enocunter any difficulties while trying to use your RIMOWA Electronic Tag, please contact us through our contact form.

RIMOWA Unique

RIMOWA UNIQUE is a customisation service specially designed to add a personal touch to your RIMOWA Classic.

Discover how to make your RIMOWA suitcase unique by visiting the online configurator or inquire about customisation options at your nearest RIMOWA store.

To customise your suitcase online, access RIMOWA UNIQUE here. You will have access to a range of colourful options for wheels, handles and luggage tags.

RIMOWA UNIQUE is dedicated to Classic suitcases and allows you to perfectly colour match all the unique elements of this timeless range, including the vintage-inspired leather handles, wheels and leather luggage tag.

Use the online configurator to custom fit your own RIMOWA Classic here or visit us in-store.

All other suitcases ranges, you can personalise them with your initials on the tag and select different wheels.

 

US orders: for standard delivery, please expect 3-5 business days. If you choose express delivery, you can expect to receive your customised suitcase within 2-3 business days.

 

 

Europe orders: for standard delivery, please expect 2-3 business days. If you choose express delivery, you can expect to receive your customised suitcase within 2 business days.

 

 

Japan orders: you will receive your customised suitcase within 2-7 business days.

 

Korea orders: for standard delivery, please expect 2-3 business days.

 

Please note that our warehouses are closed on major holidays, so orders placed on those days will be shipped the following business day.

Yes !

All accessories come standard with a two-year warranty if purchased separately. If you purchase accessories with a RIMOWA Classic, you will benefit from the Lifetime Guarantee.

In case of functional damage, the accessories may be replaced or repaired with parts as close as possible to the former product/component, if an identical replacement is not available. The guarantee is limited to the value of the product. A replacement product is also covered by the lifetime guarantee.

If you already own a Classic suitcase, you are able to customise it using the available accessories which can be found in store and on RIMOWA.com in the accessories section.

Handles, however, cannot be purchased separately online as they require professional installation by our RIMOWA experts.

Yes, our customised suitcases can be returned within 30 days of receiving the merchandise according to our return policy and T&C.

 

You can return luggage tags only when they have not been personalised with embossed text and/or symbols.

 

For Japan : For customised suitcases shipped to Japanese address, you cannot return or exchange customised suitcases. You can return wheels only when you have purchased them separately and when they are unused. You can return luggage tags only when they have not been personalised with embossed text and/or symbols.

Please find our installation guide below. Additional elements, such as the T20 Torx screwdriver, are not included in the wheel package.

 

 

Step 1 : Using a T20 Torx screwdriver, unscrew the standard wheels.

 

Step 1

 

 

Step 2 : Remove the standard wheels.

 

Step 2

 

 

Step 3 : Screw in the new wheels.

 

Step 3

 

 

Step 3

 

 

Step 4 : You’re done !

RIMOWA UNIQUE service is available at select stores and online.

RIMOWA Eyewear

Clean using a damp cloth and a normal neutral detergent and dry with a soft clean cloth. Avoid the use of solvents such as alcohol and acetone and harsh chemical detergents that may damage the eyewear. When not in use, sunglasses should be kept in their case and stored at a temperature between -10°C and +35°C. Avoid exposure to sunlight in closed non-airconditioned environments (e.g. on a car dashboard) as the temperatures reached in these conditions may damage the eyewear and adversely affect its functioning. If the sun lenses suffer any wear and tear, becoming scratched or opaque, for example, we recommend replacing them with original spare parts.
You are entitled to return your RIMOWA Eyewear purchased from the RIMOWA online shop or any RIMOWA store within 30 days of receiving the merchandise for full reimbursement, provided the merchandise is complete, unused, and undamaged. Proof of purchase should be provided to be entitled to return your RIMOWA Eyewear. We can only accept return shipments from the same country to which they were delivered.
All returns, exchanges and/or repairs of RIMOWA Eyewear purchased at an optician must be handled directly by the optician.
Eyewear is not suitable for direct viewing of the sun or solar eclipses, protection from artificial light sources (e.g. solarium), driving at night or in conditions of poor visibility, or protecting the eyes from the risks of mechanical impacts. In the event of such an impact, the sunglasses themselves may break, causing injuries to the face and eyes.
Bridge Pilote Black, Crystal & red mirror, as well as and Bridge Square Black, Bridge Square Navy & Crystal / White Mirrored Square Sunglasses are the only RIMOWA Eyewear model compatible with corrective lenses.
Please contact our customer service centre to be informed of the nearest service partner
The RIMOWA Air optical collection is only available at selected opticians.

RIMOWA Never Still bags collection

CARE INSTRUCTIONS:

 

To enjoy your bag in its best condition, we recommend that you observe the following instructions:

- Avoid contact with water, oils, perfume or cosmetics.

- If your item gets wet, remove any excess moisture without rubbing, dab with a soft cloth and let dry at room temperature.

- To remove dust or dirt, use a soft brush or non-abrasive sponge dampened with clean water.

- For leather parts, you can use a special cleaner available in leather goods stores.

 

Please keep in mind that some humid and hot environments may cause slight colour transfer through friction, particularly when wearing light colours.

 

Should you encounter a problem, visit any one of our RIMOWA stores or contact us online at rimowa.com

The new RIMOWA Never Still bags' comes with a 2-year warranty.

This line is made in Italy with a combination of premium materials :

- Cotton and nylon canvas, with water repellent treatment

- Full grain cowhide leather

The backpack capacity is 26L and is comparable to a Cabin U. It is the perfect size for a two-day trip.
The backpack capacity is 9kg maximum.

RIMOWA Signature bags collection

Made in Italy, the Signature collection is RIMOWA's range of contemporary bag designs featuring the RIMOWA Signature Flap Back-pack Large, the RIMOWA Signature Duffle Bag and the RIMOWA Signature Sliding Tote, each meticulously designed with smart functionalities that ensure travellers ample and adjustable capacity options. The range is crafted using a regenerated nylon material dubbed ECONYL®, that is light, supple and water repellent, featuring the Maison's iconic monogram on the exterior using a three-dimensional surface treatment.
The RIMOWA Signature bags come with a 2-year guarantee.
ECONYL® regenerated nylon is made out of waste that’s been rescued from landfills and oceans around the world. It performs exactly the same as brand new nylon which can be continuously remoulded. This means, that with ECONYL® , you can create new products without ever having to use new resources.
The RIMOWA Signature collection is made in Italy.

To enjoy your bag in its best condition, we recommend that you observe the following instructions:

  • Avoid contact with oils, perfume or cosmetics.
  • If your item gets wet, remove any excess moisture without rubbing, dab with a soft cloth and let dry at room temperature.
  • To remove dust or dirt, use a soft brush or non-abrasive sponge dampened with clean water.
  • For leather parts, you can use a special cleaner available in leather goods stores.

Please keep in mind that some humid and hot environments may cause slight colour transfer through friction, particularly when wearing light colours.

 

Should you encounter a problem, visit any one of our RIMOWA stores or contact us online at rimowa.com.

RIMOWA Personal bags collection

Made in Cologne, Germany, RIMOWA's Personal collection is crafted from our signature materials and provides a range of versatile lifestyle pieces intended for daily use.

The RIMOWA Personal collection is made in Cologne, Germany.

Our Personal Cross Body-Bag was designed to be a highly functional daily companion. It features 3 card slots, 2 open compartments, 1 zipped compartment, and a zip puller. This allows you to store your daily essentials in an easily accessible way. In addition, the leather strap construction allows you to open the bag without unbuckling the long strap. The body and shoulder straps are made from cow’s leather sourced from Italy.

To preserve the condition of your RIMOWA Personal, please follow these simple care instructions:

• Take care not to scratch your Personal against abrasive materials.

• Remove dust or dirt from the shell with a cloth or non-abrasive sponge dampened with clean water.

• Remove stubborn or sticky residue from the shell using a simple alcohol like Isopropyl alcohol.

 

To care for its leather interior, please do the following:

• Avoid prolonged contact with materials that may transfer colour pigments onto the leather.

• Keep away from humidity and protect it from direct sources of heat and sunlight.

• If the leather or the webbing get dirty with superficial stains, wipe it with a soft, light-coloured cloth. Should you encounter a problem, visit any one of our RIMOWA stores or contact us online at RIMOWA.com.

The new RIMOWA Personal comes with a 2-year guarantee.

Every Personal Cross-Body Bag, Sling Clutch, and Hand Clutch has an individual serial number printed on the inside of the frame. This is a great way to verify that your piece is a RIMOWA original.

You are entitled to return all products, including your RIMOWA Personal, from the RIMOWA online shop and RIMOWA stores within 30 days of receiving the merchandise. You will receive full reimbursement, provided the merchandise is complete, unused and undamaged. Please note that we can only accept return shipments from the same country to which they were delivered.​

Small Goods

The card holder can hold up to 6 cards.
Standard-size cards such as a credit card can fit inside the main compartment.

iPhone Cases

The RIMOWA iPhone case for iPhone XS is compatible with iPhone X.

Yes, contactless payment does work while using all our iPhone cases.

Our RIMOWA iPhone cases come with a 2-year global warranty.

To protect your RIMOWA iPhone case and ensure it remains in the best condition, please keep it away from extreme temperatures, acid and alkali.

No, unfortunately our aluminium iPhone cases do not currently support wireless charging. We apologize for any inconvenience this may cause. However, we are pleased to inform that our leather and sticker iPhone Cases support this function.

Packing Cubes

To remove dust or dirt, simply use a cloth dampened with clean water. Do not wash, dry bleach, tumble dry, iron, or dry clean.

RIMOWA Packing Cubes are a flexible organization system that can easily accommodate multiple configurations tailored to your individual needs. One such example for the RIMOWA Cabin would be: two Packing Cube L, one Packing Cube M, and four Packing Cube S.

 

 

Packing Cube Cabin

RIMOWA Packing Cubes are a flexible organization system that can easily accommodate multiple configurations tailored to your individual needs. One such example for the RIMOWA Check-In L would be: three Packing Cube L, five Packing Cube M, and five Packing Cube S.

 

 

Packing Cube Check-In L

RIMOWA Packing Cubes are a flexible organization system that can easily accommodate multiple configurations tailored to your individual needs. One such example for the RIMOWA Trunk Plus would be: two Packing Cube L, three Packing Cube M, and six Packing Cube S.

 

 

Packing Cubes for Check-In L

You are entitled to return your product purchased from the RIMOWA online shop or any RIMOWA store within 30 days of receiving the merchandise for full reimbursement, provided the merchandise is complete, unused, and undamaged. Please note, we can only accept return shipments from the same country to which they were delivered.
All RIMOWA Pcakcing Cubes came with a standard 2-year warranty.
Our packing cubes are made of recycled material in Vietnam.

Vanity Case

Learn how to use the TSA-approved locks on your Vanity Case in a few simple steps. HERE

The Vanity case comes with a 2-year guarantee.

Watch case

Quantity is limited to one Watch Case per customer and only while stocks last.
Avoid scratching the Watch Case against abrasive materials. To remove dust or dirt from the aluminium shell or interior, use a cloth dampened with clean water to gently clean. Any stubborn or sticky residue should be removed from the aluminium shell using a wipe pre-soaked in alcohol such as Isopropyl. Keep your Watch Case interior in good condition by avoiding prolonged contact with materials that may transfer coloured pigments onto the interior, protecting from humidity, and keeping out of direct sources of heat or sunlight as the interior's colour may wear.
The RIMOWA Watch Case is designed to comfortably accommodate up to three wristwatches in a range of styles.
You are entitled to return your product purchased from the RIMOWA online shop or any RIMOWA store within 30 days of receiving the merchandise for full reimbursement, provided the merchandise is complete, unused, and undamaged. Please note, we can only accept return shipments from the same country to which they were delivered.
The RIMOWA Watch Case comes with a 2-year warranty.
Our Watch Case is designed in Germany and made in Italy.
Crafted with travel in mind, the RIMOWA Watch Case includes an additional top cushion layer to ensure the careful protection of both timepiece and watch face during transport or display. To protect your watches, always place the Watch Case's protective cushion on top of your watches prior to closing and avoid any direct contact between the case aluminium and your watches.
Uniquely constructed, the cylindrical design seamlessly glides open at either end.

Luggage Belts

RIMOWA Luggage Belt's leather loop can be customised with our hotstamped alphabet.
Your Luggage Belt can be customised at RIMOWA stores.

Brand & History

Learn all about RIMOWA's over century-long heritage here.

Career FAQ

Visit our Career section for any vacant position.